Vision Foods Privacy Policy

ACI Foods Limited ("we," "us," or "our") operates the Vision Foods mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our free App.

1. Information We Collect

1.1 Personal Information You Provide

When you use our App, you may voluntarily provide:

• Contact Information: Name, phone number, email address
• Account Details: Username, password (hashed and encrypted)
• Order Information: Purchase history, delivery addresses
• Payment Information: Processed securely through payment processors (we don't store full payment details)
• Customer Support: Information you provide when contacting our support team

1.2 Automatically Collected Information

The App automatically collects:

• Device Information: IP address, operating system version, device model, unique device identifiers
• Usage Data: Features accessed, time spent, frequency of use, clickstream data
• Location Data: Approximate geographical location (with your consent) for location-based services
• Technical Data: Crash reports, performance metrics, system activity

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our App services
• Process and fulfill your orders
• Personalize your experience and recommendations
• Develop new features and services
• Communicate with you (order confirmations, support responses, promotional offers)
• Analyze usage patterns for optimization and business insights
• Prevent fraud and enhance security
• Comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We may share information in these circumstances:

• Service Providers: With vendors who assist us in operations (payment processors, analytics, cloud storage) under strict confidentiality agreements
• Business Partners: With trusted partners for co-branded services or promotions (with your consent)
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with any merger, acquisition, or sale of assets

Third-Party Services

Our App integrates with these third-party services:

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics
• Google Maps API
• GetX Framework

4. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-Out: Uninstall the App to stop all data collection
• Restriction: Limit how we use your data
• Objection: Object to certain processing activities

5. Data Security

We implement industry-standard security measures including:

• Encryption of sensitive data in transit and at rest
• Regular security audits and testing
• Access controls and authentication protocols
• Secure development practices

While we strive to protect your information, no system can be 100% secure.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services you requested
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children's Privacy

Our App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover such data, we will promptly delete it.

9. Policy Updates

We may update this policy periodically. We'll notify you of significant changes by:

• Updating the "Effective Date" at the top
• Posting in-App notices
• Sending email notifications (for major changes)

Your continued use after changes constitutes acceptance of the updated policy.